Who we are

Our website address is: https://www.victoriasmithopticians.co.uk.

What personal data we collect and why we collect it

We may collect a variety of information from you in a number of different ways, including:

1. your name, address, telephone number and payment details for goods and services purchased;
2. your email address for goods and services purchased or for subscribing to a newsletter or other electronic service;
3. information about your business, such as type of business;
4. Information about what you have done on our website (see ‘cookie policy’); and
5. information on the products and services which you purchase from us.

We collect information from you primarily in order to provide goods and services to you and to improve the goods and services we provide more generally, including the content and facilities available on our website. If you specifically register for our newsletter, sign up to receive a free resource from us or otherwise provide your email address to us then we will send you our newsletters free of charge, which we aim to ensure will provide value to you. If you do not wish to receive such communications or wish to stop receiving such communications from us, then please simply follow the instructions in the communication to ‘unsubscribe’. If there are no specific instructions, then simply respond to the communication with the subject heading “OPT OUT”. Such email addresses provided to us are stored on our behalf by Mailchimp, part of The Rocket Science Group LLC. Their Privacy Policy can be found here - https://mailchimp.com/legal/privacy/. We may also use your information periodically to provide product updates and information in relation to events or services, via the email address provided, which we think may be of interest to you. If you do not wish to receive such communications or wish to stop receiving such communications, then please email us via the website with the subject heading “OPT OUT”.

We may also use your information for administration purposes, to publish anonymised statistical data about our users and to deal with or consider any communication received from you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will not share or disclose your personal information to third parties unless:

1. we have your implied or express permission;
2. are required or permitted to do so by law; or
3. such disclosure is in our opinion appropriate in connection with legal proceedings (anticipated or otherwise).

We may also share your information with staff, business partners, volunteers, agents and contractors in connection with the operation of the website and the delivery of goods and services to you only and in accordance with this policy. If the domain and intellectual property of our website and / or business is or is likely to be sold or transferred, then your information may be shared with advisers and any purchaser or transferee.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you wish to know what ‘personal data’ we hold about you then please contact us via
the website and we will take reasonable steps to provide you with this.

We want to make sure that any information which we do hold about you is accurate and
up to date. If you believe that any information we are holding on you is incorrect or
incomplete, please contact us via the website and we will endeavour to promptly
correct any information found to be incorrect

Additional information

Links to other websites

Our website may contain links to other websites. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this policy

We reserve the right to change this Privacy Policy and Data Protection Statement at any time by posting revisions on our Site.

Accessing and updating the information we hold about you

If you wish to know what ‘personal data’ we hold about you then please contact us via the website and we will take reasonable steps to provide you with this. We want to make sure that any information which we do hold about you is accurate and up to date. If you believe that any information we are holding on you is incorrect or incomplete, please contact us via the website and we will endeavour to promptly correct any information found to be incorrect.

Our Contact Details

You can find our contact details on our website: https://www.victoriasmithopticians.co.uk/about-us-the-team/#FindUs. Any request, notification, communication or notice under these terms and conditions may be made by us via any email address of the domain https://www.victoriasmithopticians.co.uk/ (enquiries@victoriasmithopticians.co.uk) as well as by other means such as post. However, the use of such an email address should not be relied upon as evidence that the communication has been sent by us.